|
Returns & Exchanges and Claiming Refunds |
| Q. |
What is your return policy? |
| A. |
Designer Indian Wear assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; we shall provide a 90% refund for the cost of the product (10 % will be order processing Charges) provided the returns are made within 7 days of receiving the goods. Shipping charges won’t be refunded and customers are required to pay for the shipping costs to return the goods.Please note that we are not accepting any returns for stitch clothing. Please go to Shipping & Return Section know more about our Returns Policy.
For returns , please ship to the following address: Designer Indian Wear, 312, Sahjanand Arcade, Near Helmet Cross Road, Memnagar, Ahmedabad, Gujarat, India - 380052 |
 |
| Q. |
When will I receive a refund for my returned products? |
| A. |
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. |
| |
| Q. |
How do I exchange an item? |
| A. |
In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like. |
| |
| Q. |
What if I receive the product in a bad shape: damaged or defective? |
| A. |
Certain products on the site carry a warranty period, which will be mentioned at the product page, and the vendors will adhere to it.
For the rest please follow the Replacement Guidelines as mentioned on the replacement policy. The complaint for the products will be entertained only within the warranty period .There is no extra shipping charges for the delivery of replacement items. Queries received outside the time frame as mentioned above, will not be entertained.
Refund is not entertained in the situations below:
1.In case of Express Delivery where the Shipping Address mentioned is found as incorrect.
2. Recipient not available.
3. Product with no defects .
4.Loss of product by the recipient . |
| |
| Q. |
What if the product received is not as per shown on the website/expected? |
| A. |
Our vendors make every attempt to deliver that what is displayed on the site. If in any situation you feel what is delivered is not as per displayed, then please bring it to the notice of our customer service 24 hours of receiving the product. |
| |
| |
Shipping |
| Q. |
Will I be charged for customs charges in case of international shipping? |
| A. |
All of DIW orders are shipped internationally from our warehouse in Ahmedabad, India to your provided shipping address via shipping methods. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. |
| |
| Q. |
What are the shipping costs? |
| A. |
We are offering free shipping in India Region and in rest of world the rate will be calculated as per the weight and delivery location .The shipping charge will be added and shown to you at the time Of Order Confirmation |
| |
| Q. |
Can my order ship to a Post Office Box? |
| A. |
No. Since we offer door to door deliveries through UPS and Bluedart therefore you must include full address details including a street address for the shipping address. |
| |
| Q. |
How is my order shipped? |
| A. |
All DIW orders are shipped door to door, via UPS internationally, and via Bluedart within India to your provided shipping address. |
| |
| Q. |
Do you ship backorders? |
| A. |
No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item |
| |
| Q. |
Can I ship different items in my order to different shipping addresses? |
| A. |
No, we can only process one shipping address per order. If you would like to ship orders to different addresses, please place separate orders. Every Purchase Made should be treated as separate order. |
| |
| Q. |
Do you offer expedited shipping? |
| A. |
No. At this point we are unable to offer overnight or expedited delivery service. The only delivery service level which we provide for International shipping is UPS Express service which provides delivery within 4-6 business days. For shipping within India we provide Bluedart Express services which provide delivery within 2-4 working days. |
| |
| Q. |
How long will it take to receive my order? |
| A. |
An international delivery will take approximately 12-15 days. |
| |
| Q. |
How do I track my order? |
| A. |
We will send you a mail with tracking code once we ship the orders.
If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account |
| |
| Q. |
Can I change my shipping address after placing my order? |
| A. |
Once we receive your order, we take approximately 8-10 working days to process your order before handing it over to shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (support@designerindianwear.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to shipping company then we are unable to make any shipping address changes. The shipping price difference will be taken care of. |
| |
| Q. |
Which countries do you ship to? |
| A. |
We ship World Wide. If you would like to request a shipment to a country which we are not currently servicing, please contact us (support@designerindianwear.com) to inquire if we can ship to your location. |
| |
| |
Ordering |
| Q. |
What if an item is out of stock? |
| A. |
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, or the required quantity exceeds what is available, we recommend you to provide us your details and we shall get back to you as soon as the stock is replenished. We shall inform you through an email which would allow you to place a new order for this product. Please note that your credit card won't be processed for an item that is out of stock. |
| |
| Q. |
How can I cancel my order? |
| A. |
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order and dispatched it, you will be advised that the cancellation is not possible. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Designer Indian Wear. |
| |
| Q. |
Can I email my order? |
| A. |
Yes. You can email us your order at support@designerindianwear.com. |
| |
| Q. |
Can I call in my order? |
| A. |
Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website. |
| |
| Q. |
How will I know if you have received my order? |
| A. |
During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from DIW. |
| |
| Q. |
How do I check my order status? |
| A. |
You can view your order status at any time once you have placed your order, through My Orders options after logging in to your account on DIW website. |
| |
| Q. |
How can I modify my order? |
| A. |
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified. |
| |
| Q. |
Is it safe to use my credit card online at DIW? |
| A. |
Our website is linked to the Citibank payment gateway which has 128 bit SSL encryption, and is also VeriSign secured. Please review our Security Privacy Policy for further details. Please review our Security Privacy Policy for further details. |
| |
| |
Billing & Payments |
| Q. |
What payment methods do you accept? |
| A. |
We accept MasterCard, VISA and American Express as Cards. Payment transaction using Paypal account is also allowed. An online real-time payment is done through the Paypal Payment Gateway. |
| |
| Q. |
When will my credit card be charged? |
| A. |
Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway |
| |
| Q. |
What currency will my order be billed in? |
| A. |
Your order will be billed in the currency of your debit / credit card. All the prices shown on Designer Indian Wear website would be in US$. For all deliveries in India, you would view and pay the Indian Rupee prices, while for all international deliveries outside of India, you would view the US$ prices. |
| |
| Q. |
Can I change my billing address? |
| A. |
In order for us to successfully process your credit card, we recommend you provide the billing address which is used for your credit card. |
| |
| |
Customer Service |
| Q. |
How do I contact customer service? |
| A. |
Feel free to contact our customer service anytime by visiting our contact us page. |
| |
| Q. |
Will you share my information with others? |
| A. |
We never share your information with others. For more details on our privacy terms, please read our Privacy Policy. |
| |
| Q. |
If I have problems with my order, whom should I contact? |
| A. |
If you have any problems or concerns about your order, please email us at support@designerindianwear.com. |
| |
| |
HireWebDevelopers
iPhoneApplicationDevelopmentIndia.com
iPadApplicationDevelopmentIndia.com
AndroidApplicationDevelopmentIndia.com
MobileApplicationDevelopmentIndia.com 
GameDevelopmentIndia.com
CustomToolbarDevelopment 
HiddenBrainsIndia.com
IndianSalwarKameezDesigns.com
BuyRakhiOnline.com
FurnitureNetwork.co.uk
OnlineDiwaliGiftStore.com
IndianSareeDesigns.com
LatestSalwarKameezDesigns.com
BrandedWatchesOnline.com
OnlineDiscountPerfume.com
AutoDealersPoint.com
GetSetAuto.com
Live-Score WorldCup.com
Rakhi To India
